Return & Refund Policy
Clear, patient-centric return guidelines ensuring safety, authenticity, and peace of mind.
1 Eligibility Window (7 Days)
Customers may initiate a return within 7 calendar days of delivery if products received are defective, damaged in transit, expired, or incorrect. Returned items must remain in original, unopened strip/blister packaging with batch numbers intact.
2 Non-Returnable Healthcare Items
• Opened medicine strips, broken seals, or partly consumed liquid bottles.
• Refrigerated biologicals (insulin, vaccines, drops) due to temperature integrity standards.
• Personal hygiene and baby care essentials if original seal has been breached.
3 Refund Processing Times
Once your returned product is inspected at our central pharmacy depot, refunds are approved within 3-5 business days. MFS payments (bKash/Nagad) are credited directly to your mobile wallet. COD orders are refunded via verified customer MFS accounts.
Need to return an order?
Submit a direct digital return request with order details.